New Helpline for Measure 110 Services

People seeking Measure 110 services and supports (the Drug Addiction Treatment and Recovery Act of 2020) can now access a newly invigorated helpline to more efficiently connect individuals with treatment, housing and overdose prevention providers within the statewide behavioral health resource networks (BHRNs).
The Oregon Health Authority (OHA) announced that the non-profit Health Resources in Action (HRiA) was selected as the new contractor for the helpline, replacing Lines for Life. The firm has extensive experience working with federal and state government agencies an operates helplines in Massachusetts, Illinois and Vermont.
HRiA is planning to undertake extensive statewide outreach and add new functionalities to the hotline, such as texting. Existing functionalities that will continue to be available are the resources for substance use screening, service referrals and information for those seeking to have Class E citations waived.
Under its contract, HRiA will operate the phone and text helpline, develop a comprehensive website to support the helpline, offer follow-up calls to support service access and promote the hotline. The new helpline number is 833.975.0505. The previous helpline phone numbers, 503.575.3769 and 541.575.3769, will continue to operate and will feed into the new 833 number. Since 2021, 577 people have called the helpline. Nearly half of them had citations.
OHA Behavioral Health Director Ebony Clarke said, “The helpline has been vastly under utilized and we’re optimistic that HRiA’s trauma-informed and compassionate approach to supporting individuals in need of help will make it easier for Oregonians to access Measure 110’s life-saving services and supports.”

New Helpline for Measure 110 Services

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