The community can now reach TriMet’s Customer Service team through a support chat, offering a new hassle-free way for riders to get help with where they’re going. TriMet recently rolled out the new service to allow people to quickly engage with a live person of the Customer Service team. Chats can be done from smartphones, tablets and desktop computers.
To access the service, visit trimet.org/chat and click the “Chat with Customer Service” button or click the blue button in the lower right corner of support.trimet.org to open a chat window. Another option is to select “Customer Service” from the menu on trimet.org for chat and other options. Customer Service team members are available for chat services 7:30 am-5:30 pm every day of the week. Representatives will answer questions, provide assistance and work to make riders’ experience as smooth as possible.
Chat is an additional tool, complementing the phone/text line at 503.238.7433 and the TriMet website, trimet.org. The website offers many pages in six different languages and language interpretation services are available by phone.